ProfitWise Support

iCloud sync

1. Confirm you are signed into the intended Apple/iCloud account on every device.
2. Confirm iCloud Drive and ProfitWise’s iCloud access are enabled in device settings.
3. Connect to a reliable network, keep ProfitWise open briefly, and allow synchronization to finish.
4. Check that the same record is not simply hidden by the selected report period or order status.
5. If service is temporarily unavailable, keep the app installed and try again later. Do not repeatedly recreate the same record.

Reinstall and restore

If data previously synchronized to private iCloud storage, reinstalling ProfitWise while signed into the same Apple account should allow supported records to download again.

• Allow time for the initial download after opening the app.
• Keep a stable network connection.
• Do not delete the old device’s data until the restored records are verified.
• Local-only data that never synchronized may not be recoverable after deletion.

Calculations and reports

• Check product cost, selling price, quantity, shipping, other costs, monthly expenses, VAT settings, and currency before saving.
• Confirm the correct Daily, Monthly, or Yearly reporting period is selected.
• Reports keep currencies separate and do not perform currency conversion.
• Monthly expenses are treated as monthly business-level amounts in reporting.
• ProfitWise results depend on your entries; independently verify important business figures.

Orders

• Verify the order’s stored currency and each item’s quantity and unit price.
• Inventory is not deducted while an order is Pending or In Progress.
• Tracked stock is deducted when the order becomes Completed.
• Reopening a completed order restores the applicable stock through an auditable reversal.
• If an order cannot save, read the displayed message for an inventory, currency, or synchronization issue and retry after correcting it.

Inventory

• Confirm that Track Inventory is enabled for the product.
• Use restock or correction actions for manual changes so movement history remains clear.
• Profit Calculator’s Calculate action alone does not change stock; stock changes only when a linked calculation is saved or confirmed.
• Insufficient stock is blocked unless the applicable safe negative-stock override is deliberately used.
• If devices disagree temporarily, let both reconnect and finish synchronization before making further corrections.

PDF and CSV exports

• Confirm the report period and currency section before exporting.
• Use the iOS share sheet to save or send the generated file.
• If a destination is unavailable, verify that its app is installed and configured, then try Files or another destination.
• ProfitWise does not control files after you share them. Protect exports that contain sensitive business information.